• Robert Veale
  • 88 Edgeland Cr NW
  • Calgary, AB T3A 4C6
  • (403) 861-1049

Objective

  • To obtain a challenging position that encourages me to utilize my experience and skills and at the same time learn new skills in an atmosphere that promotes professional and personal growth.

Highlights of Qualifications

  • Highly adaptable to new environments, challenges and increasing levels of responsibilities
  • Effectively prioritize concurrent projects
  • Strong analytical and technical problem solving, decision making, interpersonal and communications skills
  • Takes initiative with minimal to no supervision
  • Proven ability to work independently in a dynamic, fast-paced environment as well as effectively working as a team player
  • Knowledge in various programming languages (html, css, bootstrap)
  • Conversant in Microsoft Word, Excel, Outlook, Photoshop, Illustrator and In Design
  • Dependable and responsible
  • Committed to excellence and success
  • Well-developed problem solving skills
  • Personable professional whose strengths include cultural sensitivity and the ability to build a rapport with a diverse clientele

Professional History

Air Canada
Calgary, AB
Oct 2019 - Feb 2021

Customer Relations Representative
  • Respond to customers email complaints and/or concerns
  • Use various software programs to research each individual case
  • Meet and exceed daily quota requirements
  • Decide on compensation to pay, if any

Westkey Storage
Calgary, AB
Jan 2015 - Aug 2015

Storage Consultant
  • Storage unit sales
  • Accounts receivable
  • Identified and collected on delinquent accounts
  • Maintained office supplies

Southland Transportation
Calgary, AB
Jun 2013 - Jan 2015

School Bus Driver
  • School bus driver
  • Maintained driver's log
  • Performed pre and post trip vehicle inspections

Westjet Airlines
Calgary, AB
Aug 2005 - Dec 2012 (Ret'd)

Customer Service Agent
  • Call out team advising customers of flight changes and cancellations
  • Ticket Sales using probing questions to ascertain best available flight options
  • Passenger verification for specific valid identification
  • Provided documentation (flight and weather plan) for flight crew
  • Weighed and monitored checked and carry on baggage

The UPS Store
Calgary, AB
Jun 1996 - Nov 2006

Manager/Customer Service Representative
  • Mail Box Rentals
  • Sorted Mail
  • Photocopy and fax
  • Scanning and image manipulation with Photoshop
  • Desktop Publishing - Business cards, Menus, Reports
  • Marketing
  • Hiring

Wardair
Toronto, ON
Sep 1986 - Mar 1991

Aircraft Mechanic
  • Performed maintenance on 747’s, 737's, DC-10's, A310's & A300's
  • Completed A310 Type Certification
  • Fueled and deiced aircraft
  • Towed aircraft from hangar to gates

Education and Training

Shaw Academy - Calgary, AB
May 2016 - Oct 2016

  • Photography
  • Photoshop
  • Web Development
  • Web Design
  • Graphic Design

Lynda.com - Calgary, AB
Feb 2018 - Present

  • Premiere Pro
  • Video Editing
  • Photography
  • HTML
  • CSS
  • Bootstrap

Bow Valley College - Calgary, AB
Feb 1994 - Jun 1994

  • Academic Upgrading - GED

Awarded the Alexander Rutherford Scholarship


York University - Toronto, ON
Oct 2006 - Nov 2006

  • Flight Dispatch Certificate

Centennial College - Toronto, ON
Sep 1985 - Aug 1986

  • Aircraft Maintenance Diploma

Central Peel High - Brampton, ON
Sep 1973 - Jun 1977

  • High School Diploma

Certificates

Volunteering

  • Calgary Airport White Hatter
  • Rocky View Hospital