Robert Veale
88 Edgeland Cr NW Calgary, AB T3A 4C6 · (403) 861-1049 ·
Looking to obtain a challenging position that encourages me to utilize my experience and skills and at the same time learn new skills in an atmosphere that promotes professional and personal growth.
Overview
- Highly adaptable to new environments, challenges and increasing levels of responsibilities
- Effectively prioritize concurrent projects
- Strong analytical and technical problem solving, decision making, interpersonal and communications skills
- Takes initiative with minimal to no supervision
- Proven ability to work independently in a dynamic, fast-paced environment as well as effectively working as a team player
- Knowledge in various programming languages (html, css, bootstrap)
- Conversant in Microsoft Word, Excel, Outlook, Photoshop, Illustrator and In Design
- Dependable and responsible
- Committed to excellence and success
- Well-developed problem solving skills
- Personable professional whose strengths include cultural sensitivity and the ability to build a rapport with a diverse clientele
Experience
Customer Relations Representative
Air Canada
- Respond to customers email complaints and/or concerns
- Use various software programs to research each individual case
- Meet and exceed daily quota requirements
- Decide on compensation to pay, if any
October 2019 - February 2021
Storage Consultant
Westkey Storage
- Storage unit sales
- Accounts receivable
- Identified and collected on delinquent accounts
- Maintained office supplies
January 2015 - August 2015
Bus Driver
Southland Transportation
- School bus driver
- Maintained driver's log
- Performed pre and post trip vehicle inspections
June 2013 - January 2015
Customer Service Agent
Westjet Airlines
- Call out team advising customers of flight changes and cancellations
- Ticket Sales using probing questions to ascertain best available flight options
- Passenger verification for specific valid identification
- Provided documentation (flight and weather plan) for flight crew
- Weighed and monitored checked and carry on baggage
August 2005 - December 2012
Manager/Customer Service Representative
The UPS Store
- Mail Box Rentals
- Sorted Mail
- Photocopy and fax
- Scanning and image manipulation with Photoshop
- Desktop Publishing - Business cards, Menus, Reports
- Marketing
- Hiring
September 2008 - June 2010
Aircraft Mechanic
Wardair
- Performed maintenance on 747’s, 737's, DC-10's, A310's & A300's
- Completed A310 Type Certification
- Fueled and deiced aircraft
- Towed aircraft from hangar to gates
September 1986 - March 1991
Education & Training
Shaw Academy - Online
- Photography
- Photoshop
- Web Development
- Web Design
- Graphic Design
May 2016 - October 2016
Lynda.com - Online
- Premiere Pro
- Video Editing
- Photography
- Photoshop
- HTML
- CSS
- Bootstrap
February 2018 - Present
February 1994 - June 1994
York University - Toronto, ON
- Flight Dispatch
October 2006 - November 2006
Centennial College - Toronto, ON
- Aircraft Maintenance
September 1985 - August 1986
Central Peel, Brampton, ON
- High School Diploma
September 1973 - June 1977
Volunteering
- Calgary Airport White Hatter
- Rocky View Hospital
Certificates
- CPR and First Aid - St John's Ambulance EFA-C
- WHMIS
- Web Design
- Advanced Web Design
- Graphic Design
- Advanced Graphic Design
- Web Development
- Advanced Web Development
- Photography
- Photoshop
- Advanced Photoshop
- CSS Essential Training
- Bootstrap 4 Essential Training
- A310 Type Certificate (Mtce)
- Flight Dispatch
- Radiotelephone Operator
Flying
PIC
218.6
218.6
Dual
133.6
133.6
Total
352.2
352.2
Helicopter
89.4
Night
44.5
Instrument
43.9
Simulator
4.4
X-Country
100.2